Privacy
Policy

01Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Country of residence
• Travel dates and preferences
• Any additional information you provide when completing our booking enquiry form

We collect this information only when you voluntarily provide it to us — for example, when you submit a booking enquiry or contact us by email.

02How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your booking enquiries and communicate with you about your reservation.
• To arrange and manage the services included in your booking.
• To send you relevant information about our services if you have given your consent.
• To improve our website and service quality based on general usage patterns.

We will not use your personal information for any purpose beyond those listed above without first obtaining your consent.

03How We Protect Your Information

We take the security of your personal information seriously. We have put in place appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure or misuse.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

04Sharing Your Information

SIA Baltic Harmony does not sell, rent or trade your personal information to third parties.

We may share your information with trusted service providers — such as accommodation partners, transport operators and activity suppliers — solely to the extent necessary to deliver your booked experience. All third-party partners are required to handle your data with appropriate care and in accordance with applicable privacy laws.

We may also disclose your information if required to do so by law or in response to a valid request from a public authority.

05Cookies

Our website may use cookies to improve your browsing experience and to analyse how our website is used. Cookies are small text files placed on your device. You can choose to accept or decline cookies by adjusting your browser settings. Please note that declining cookies may affect the functionality of certain parts of our website.

06Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us at info@balticharmony.com. We will respond to your request within 30 days.

07Links to Third-Party Websites

Our website may contain links to external websites. SIA Baltic Harmony is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

08Changes to This Policy

SIA Baltic Harmony may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

09Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: